Make an impact by volunteering
The Ballarat Tramway Museum is a key tourism attraction in the Ballarat region, welcoming approximately 30,000 visitors each year. The Museum operates three days a week, with additional opening days during school holidays and special events.
The Museum is entirely managed and operated by volunteers. We are an accredited Rail Safety Operator and an Accredited Museum under the Australian Museums and Galleries Association Museum Accreditation Program.
Our volunteers are the heart of everything we do.
HOW
Pathways to Volunteering
Would you like to contribute to the community and be part of Ballarat’s living history?
You are invited to join the team at the Ballarat Tramway Museum.
We offer a range of volunteering opportunities suited to different interests, ages and skill sets. Whether you enjoy working with people, hands-on technical tasks, heritage conservation, or behind-the-scenes support, there is a role for you.
No experience necessary, and full training is provided for all positions.
Volunteer Roles Include:
- Retail and Customer Service
- Tram Operations
- Tramcar Maintenance and Infrastructure Support
- Collection and Archive Support
- General Support Roles
Volunteering with the Museum is a rewarding way to meet new people, learn new skills, and help preserve an important part of Ballarat’s transport heritage.
If you are interested in becoming involved, we encourage you to explore the role descriptions via the links above and contact us for further information.
FAQs
the next steps
If you are interested in volunteering, please contact us so we can arrange a time to discuss the available options and find the role that best suits your interests and skills.
We look forward to welcoming you aboard.
ROLE DESCRIPTION
Tram Operations
Operate Historic Trams Along Wendouree Parade
Tram drivers and conductors operate our heritage trams to approved safety standards, ensuring visitors enjoy a safe, efficient and authentic tramway experience along Wendouree Parade.
The Conductor role is the entry point for those interested in joining tramway operations. As a conductor, you will assist passengers, issue tickets and help create a welcoming and enjoyable experience for visitors.
Pathway
With experience and further training, volunteers may choose to progress to roles such as:
- Tram Driver
- Scrubber Tram Driver
- Restaurant Tram Driver
Uniforms are provided for tram operations volunteers.
Desirable Skills and Attributes
While full training is provided, the following qualities are desirable:
- Physically fit and able to pass a railway standard medical examination
- Ability to work effectively as part of a team
- Strong customer service skills
- Confidence handling EFTPOS and cash transactions
- Reliability and consistent performance
- An interest in history
Please note that tram driving roles require a current Victorian car licence.
ROLE DESCRIPTION
Retail and Customer Service
Retail and Customer Service volunteers play an important role in creating a welcoming and informative experience for visitors to the Ballarat Tramway Museum.
Based in the Museum building, volunteers assist with:
- Selling tickets and merchandise
- Displaying and managing stock
- Advising visitors on safety requirements
- Assisting with finance, marketing and event support
- Providing information about the tram journey
- Sharing knowledge about the Ballarat Botanical Gardens and other local attractions
Volunteers are often the first point of contact for visitors, helping to ensure every guest enjoys a positive and memorable experience.
Uniforms, operational guidelines and full training are provided.
Desirable Skills
While prior experience is not essential, it is beneficial to have, or be willing to develop, skills in:
- Business or retail operations
- Sales
- Teamwork
- Customer service
- IT systems
- EFTPOS and cash handling
- Reliability and consistent performance
If you enjoy working with people and contributing to a friendly, community-focused environment, this role may be well suited to you.